FAQs

OUR PRODUCTS & SERVICE

Do you have a minimum order quantity?
Minimum order quantities may apply, depending on the box size, proposed order quantity and your branding requirements.  Please complete our quote request form and we’ll get in touch with further details.

How do I know the price of a product?
Pricing depends on a number of factors, including your choice of product and branding, proposed order quantity and delivery date. Please complete our quote request form and we will send you an accurate quote with product images.

Are there any hidden costs?
All costs are clearly shown on our quotation and order confirmation document.  To receive an accurate quotation please complete a quote request form and we’ll get back to you as soon as possible.

Can I choose the chocolates that will go inside our chocolate boxes?
We recommend including the most popular chocolate assortments in our gift boxes but if you have a specific request we’ll do our best to accommodate it. Please complete our quote request form and we’ll get in touch with details of what we can offer you.

Do you provide an artwork service for personalised gifts?
Yes! We’ll send you a draft layout first, then a proof for your final approval. Our charge for this service will be shown on our quotation.

Can we provide our own personalised gifts artwork?
Yes! Please mention this when you complete our quote request form and we will send you our artwork requirements for your design team to follow.

Can I buy your packaging without chocolates?
Unfortunately not.  We supply only chocolate gifts and hamper gifts that include our products.

Can I order just a few personalised chocolate gift boxes?
If you only need a handful of personalised chocolate gifts, take a look at our retail site www.chouchoute.co.uk, where you can buy our luxury chocolates in a choice of box sizes, adding a personalised gift card message at the checkout.

Can you send me samples of your chocolates and packaging before I place an order?
For most corporate enquiries, we are happy to send chocolates and packaging samples, free of charge.  For small order enquiries and non-corporate gifts enquiries (eg wedding favours) there is a charge for this service.

Where are your chocolates made?
Our chocolates are handmade in France and Belgium.  You can also find them on our retail website www.chouchoute.co.uk.

ORDER PROCESSING & PAYMENT

How do I place an order?
Please complete our quote request form or call our Sales Office on 0121 314 3472 if you have an urgent order request.

What payment methods do you accept?
We require payment in full when your order is placed. We accept payment by credit card or BACs and will provide a VAT invoice once payment has cleared.

PRODUCT STORAGE

How should we store your chocolates?
We recommend that our chocolates are stored at room temperature, between 18° and 20°, until required.

Do your chocolates have a use-by date?
Our chocolates carry a minimum use-by date of 12 weeks, indicated by a date label underneath each box.

CHOCOLATE DEFINITIONS

What is a ganache?
A ganache is a mixture of chocolate and cream, sometimes flavoured with alcohol or other infusions.

What is a praline?
A praline is a blend of roasted and caramelised almonds and/or hazelnuts, finely or coarsely ground.

What is a truffle?
A truffle, sometimes flavoured with alcohol, is similar to a ganache, but slightly softer in texture.