FAQs
OUR PRODUCTS & SERVICE
Do you have a minimum order quantity?
Minimum order quantities may apply, depending on the box size, proposed order quantity and your branding requirements. Please complete our quote request form and we’ll get in touch with further details.
How do I know the price of a product?
Pricing depends on a number of factors, including your choice of product and branding, proposed order quantity and delivery date. Please complete our quote request form and we will send you an accurate quote with product images.
Are there any hidden costs?
All costs are clearly shown on our quotation and order confirmation document. To receive an accurate quotation please complete a quote request form and we’ll get back to you as soon as possible.
Can I choose the chocolates that will go inside our chocolate boxes?
We recommend including the most popular chocolate assortments in our gift boxes but if you have a specific request we’ll do our best to accommodate it. Please complete our quote request form and we’ll get in touch with details of what we can offer you.
Do you provide an artwork service for personalised gifts?
Yes! We’ll send you a draft layout first, then a proof for your final approval. Our charge for this service will be shown on our quotation.
Can we provide our own personalised gifts artwork?
Yes! Please mention this when you complete our quote request form and we will send you our artwork requirements for your design team to follow.
Can I buy your packaging without chocolates?
Unfortunately not. We supply only chocolate gifts and hamper gifts that include our products.
Can I order just a few personalised chocolate gift boxes?
If you only need a handful of personalised chocolate gifts, take a look at our retail site www.chouchoute.co.uk, where you can buy our luxury chocolates in a choice of box sizes, adding a personalised gift card message at the checkout.
Can you send me samples of your chocolates and packaging before I place an order?
For most corporate enquiries, we are happy to send chocolates and packaging samples, free of charge. For small order enquiries and non-corporate gifts enquiries (eg wedding favours) there is a charge for this service.
Where are your chocolates made?
Our chocolates are handmade in France and Belgium. You can also find them on our retail website www.chouchoute.co.uk.
LEAD TIMES & DELIVERY
I have an urgent order – can you help?
We offer an express service for order delivery within 7 days. If you need your order sooner, please complete a quote request form and we’ll do our best to meet your requirements.
What’s the lead time for your personalised chocolates or hampers?
We generally require a lead time of two to four weeks, but we can often deliver within a shorter lead time, depending on the order quantity and product. Lead times in the run-up to Christmas, or for large order quantities, may be longer.
When will my order will delivered?
We will agree a delivery date with you and include this on your order confirmation. We will keep you posted on the status of your order and confirm when it’s been despatched.
Do you deliver outside of the UK?
We despatch our chocolate gifts or hamper gifts to any address within the UK mainland, Channel Islands or Northern Ireland. For delivery to other countries, please complete our quote request form and we’ll do our best to help.
Can you deliver my chocolate gifts direct to individual recipients?
Yes, absolutely! We can despatch your gifts direct to your individual clients, customers or employees working from home, using your supplied mailing list. Please complete our quote request form and we’ll include delivery costs and details on our quote.
ORDER PROCESSING & PAYMENT
How do I place an order?
Please complete our quote request form or call our Sales Office on 0121 314 3472 if you have an urgent order request.
What payment methods do you accept?
We require payment in full when your order is placed. We accept payment by credit card or BACs and will provide a VAT invoice once payment has cleared.
DIETARY CONCERNS
Do your chocolates contain alcohol?
All of our chocolates for business and events are alcohol-free as standard.
Are your chocolates suitable for someone with a nut allergy?
We can offer a nut-free chocolates selection which excludes pralines and chocolates with visible nut pieces. However, as all of our products may contain traces of nuts, they may not be suitable for those with a serious nut allergy. Please mention your requirements when completing our quote request form and we’ll do our best to help.
Are your chocolates suitable for a gluten-free diet?
We can include gluten-free chocolate gift selections on request. Please complete our quote request form and we’ll do our best to help.
Are your chocolates suitable for a vegetarian/halal/kosher diet?
Our chocolates are suitable for vegetarians and those following a halal or kosher diet, but they are not halal or kosher certified.
Are your chocolates suitable for vegans?
Most of our chocolates contain dairy products such as milk, butter and fresh cream. Depending on the quantity required, we can include vegan-friendly chocolate gift boxes on request. Please include details on our quote request form and we’ll do our best to help.
Do you offer a sugar-free chocolates selection?
Depending on the quantity required, we can include sugar-free chocolate gift boxes on request. Please include details on our quote request form and we’ll do our best to help.
PRODUCT STORAGE
How should we store your chocolates?
We recommend that our chocolates are stored at room temperature, between 18° and 20°, until required.
Do your chocolates have a use-by date?
Our chocolates carry a minimum use-by date of 12 weeks, indicated by a date label underneath each box.
CHOCOLATE DEFINITIONS
What is a ganache?
A ganache is a mixture of chocolate and cream, sometimes flavoured with alcohol or other infusions.
What is a praline?
A praline is a blend of roasted and caramelised almonds and/or hazelnuts, finely or coarsely ground.
What is a truffle?
A truffle, sometimes flavoured with alcohol, is similar to a ganache, but slightly softer in texture.
