TERMS & CONDITIONS

The conditions detailed below do not affect your statutory rights according to United Kingdom law.

PRICING

Prices shown for our products are for guidance only and subject to change without notice.

DELIVERY CHARGES

Delivery charges vary according to weight and destination. Our quotation will include the delivery charge(s) for your order, based on the address information you supply.

We can also arrange international courier deliveries but local customs duties and delays are beyond our control and may affect the delivery date of your order.

LEAD TIME

Order lead times vary, depending on your order quantity and product and packaging availability. Longer lead times apply at key seasonal times.

ARTWORK REQUIREMENTS

We cannot guarantee to meet your print requirements until our printers have seen your proposed artwork. Modifications to your supplied artwork will incur an artwork charge. We can prepare artwork for you if you are unable to supply it. This service is provided at extra cost.

PANTONE COLOUR MATCHES

Our personalised gifts are printed in CMYK colours. Exact pantone matches cannot be guaranteed but if pantone colour references are supplied with artwork we will aim to match them as closely as possible.

OUR PRODUCTS

Our chocolates carry a minimum 12-week shelf life, indicated by a ‘best before’ date underneath each chocolate box. The shelf life of our non-chocolate products vary. Our ‘best before’ label also includes our website URL, for traceability purposes.

All of our chocolates may contain nuts (or traces of nuts).

Product images shown on our website are for illustration purposes only. Our chocolates, wine and non-chocolate products are subject to substitution without notice, as our ranges change.

DELIVERY TIMING

We despatch and deliver during normal working hours, Monday to Friday. We cannot despatch or deliver on a UK bank holiday.

All courier deliveries require a signature. Postal deliveries may also require a signature, subject to the service option specified on your order confirmation.

We will endeavour to despatch or deliver your order on the date requested but we are reliant on goods carriers and things may sometimes go wrong. In such cases we will do whatever we can to put things right.

STORAGE & RETURNS

It is the order recipient’s responsibility to ensure that chocolate products are kept cool, (but not cold or frozen), until required. We recommend a storage temperature of 15 – 20°C. Goods cannot be returned after despatch unless they are sub-standard or damaged.

ORDER PAYMENT

Cleared payment of our pro forma invoice is required before we can process your order.

We accept payment by BACs and all major credit cards. We will provide a VAT invoice once payment has cleared.

REFUNDS

We will refund your payment in full if we are unable to fulfil your order. We cannot offer a refund where delays are caused by our carriers after despatch, or the delivery address(es) or contact details supplied to us are incorrect, as these are beyond our control.

ORDER CANCELLATION

If you cancel your order after returning your signed order confirmation we may charge a cancellation fee of up to 50% of the net order value.

SAMPLE REQUESTS

We may make a charge for samples, depending on the proposed order quantity.

ORDER IMAGES

Images of the products supplied to you may be used on our websites, social media and in our promotional materials, unless you request otherwise when you place your order.

CALL OFF ORDERS

Call off orders must be completed within a maximum period of 12 months following initial order confirmation and payment. Due to storage constraints, we dispose of any unused branded packaging after 12 months.